Privacy Policy

1. Introduction

Everwonder Technologies LLC ("we," "us," or "our") operates FitStack AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice receptionist services. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Business name and address
• Payment and billing information
• Account credentials

2.2 Voice Data

When you use our Services, we process voice recordings and transcriptions of phone calls. This data is necessary to provide AI-powered call handling services.

2.3 Usage Information

We automatically collect:

• Log data (IP address, browser type, access times)
• Device information
• Service usage patterns and analytics
• Call metrics and performance data

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Services
• Process phone calls and bookings through our AI system
• Integrate with your CRM systems
• Process payments and billing
• Send service updates and marketing communications (with consent)
• Improve our AI models and service quality
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Service Providers and MindBody Data

We work with third-party service providers to deliver our Services. Your data may be shared with:

4.1 MindBody Integration

If you choose to integrate our Services with MindBody, we will access and process data from your MindBody account via their API. This includes:

• Client information (names, contact details) for booking purposes
• Class schedules and availability
• Appointment bookings and modifications

We use this data strictly to provide the requested services. We do not sell, rent, or trade your MindBody data to third parties for marketing purposes. We comply with MindBody's API Terms of Use regarding data handling and security.

4.2 AI Technology Providers

• ElevenLabs: Voice synthesis and audio processing
• OpenAI: Natural language processing and conversation intelligence

4.3 Other Service Providers

• Payment processors (for billing)
• Cloud hosting providers (for data storage)
• CRM integration partners
• Analytics providers

These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Voice recordings and call data are typically retained for:

• Active accounts: Duration of service plus 90 days
• Closed accounts: Up to 1 year for compliance purposes
• Legal requirements: As required by applicable law

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at dan@tryfitstack.com

8. TCPA and Telephone Privacy

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. Our Services are designed to help you maintain compliance when making automated calls. You are responsible for obtaining proper consent from individuals before using our Services to contact them.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell your personal information to third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze website traffic and usage patterns
• Improve user experience
• Deliver personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: